Contact Info & Directions
In order to better serve our customers, we're upgrading our billing system. As part of this transition, we will be unable to accept payments in or office from 3 pm on Wednesday, 10/30, until 8 am on Thursday, 10/31. You can still make payments over the phone at 844-943-3984 or online.
Directory
Let's help you find the right department
Administration​
- Board of Directors information
- Board and Committee meeting information
- Marketing/Communication requests
- Information Advertising inquiries
Customer Service
- Water and sewer billing
- Past due accounts and disconnected service
- Account payments
- Rates and connection fees
- Signing up for service
- Disconnecting well service
- Reporting a leak or pressure problem during operating hours
Engineering
- New project construction
- Developer agreements and documents
- Neighborhood line extensions
Finance
Human Resources
Operations
- Water treatment
- Wastewater treatment
- Facility operations
- Fats, Rags, Oils, and Grease (FROG) information.
Maintenance
VA 811
- Request markings
- Check the status and wait times
- Review the markings
- Dig with care
Dial 811 (nationwide to reach the nearest utility one call center)
or Dial: