Contact Info & Directions

• Board of Directors information
• Board and Committee meeting information
• Marketing/Communication requests
• Information Advertising inquiries

(540) 586-7679, Extension 7

• Water and sewer billing
• Past due accounts and disconnected service
• Account payments
• Rates and connection fees
• Signing up for service
• Disconnecting well service
• Reporting a leak or pressure problem during operating hours

(540) 586-7679 , Extension 4
customerservice@brwa.com

• New project construction
• Developer agreements and documents
• Neighborhood line extensions

(540) 586-7679, Extension 5

• Vendor billing
• Vendor accounts payable and receivable

(540) 586-7679, Extension 6

• Employee information
• Employment information
• Employee training
• Safety

(540) 586-7679, Extension 133

• Water treatment
• Wastewater treatment
• Facility operations
• Fats, Rags, Oils, and Grease (FROG) information.

(540) 586-7679, Extension 308

• Meter settings
• Scheduling new connections
• Water outages

(540) 586-7679, Extension 122

• Request markings
• Check the status and wait times
• Review the markings
• Dig with care

Dial 811 (nationwide to reach the nearest utility one call center)

or Dial:

1-800-552-7001, (Virginia only)